Phonemerchants@yahoo.com
Phone Merchants is a retail electronics store located in Clarksburg, West Virginia.
We offer a variety of specialty retail electronic products including cordless telephones, desk phones, hearing impaired phones & devices, sight impaired phones & devices, payphones, voice mail systems for the home and small business, emergency phone systems, and many other difficult to find telecommunication products. We are proud to be an authorized dealer for many leading brands.
If you don't find what you are looking for on our website please call us, I am sure we can locate it for you. If you are not comfortable placing your order online, we would be happy to accept your phone order. Please call us toll free at 877-291-1076 or fax us at 304-623-5614.
Shipping
Most products ship out within 3-5 business days of placing an order. You will be notified by email if your order will take longer to ship. All packages are fully insured to their full value. Delivery time is usually 2-3 business days from time of shipment for 3-Day Service.
Sales Tax
Our company is located in West Virginia, so 6% sales tax will be added to your order if it is being shipped to a West Virginia address. If being shipped to any other address, no sales tax will be added.
Returns/Refunds
We want you to be completely satisfied with your purchase, so we offer a 14 day money back guarantee on all our our products. If you are not completely satisfied with your purchase, return it within 14 days of receipt of your order, for a full refund. If the merchandise is defective, we will replace it free of charge, simply call for an authorization number, ship it back to us prepaid, and we will mail you a replacement upon receiving your merchandise back.
Some special orders are subject to a 25% restocking fee.
Call our toll free number for a return authorization number, and return your purchase. Item must be returned in original condition, and original box with all paperwork included, with a return authorization number. If item is returned after the 14 day period, no refunds will be issued. Return shipping is not reimbursed.
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